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Exit code 7 and error 2038 while installing an AIR application

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Hello,

 

We are developing an AIR application and are building installers using Adobe's "side-car" installation code. I was able to do an installation successfully on both Mac and Windows using FlexBuilder 3, but since switching to FlashBuilder 4 I get an error while installing on MacOS. This repros on two Macs, both running Snow Leopard. I have included the contents of log files gathered during the installation below.

 

When we moved to FlashBuilder 4 we installed the new 4.1 sdk and configured FlashBuilder to use it. The application builds and runs fine on Windows, and it also installs fine on Windows using the side-car installation using exactly the same AIR file. The problem is only on Mac. I think I saw somewhere that exit code 7 has something to do with certificates. The AIR file is signed using a self-signed certificate.

 

Thanks for any help you can provide.

 

-------------- contents on .airinstall.log  ---------------------

UI SWF load is complete

stateRunningAppInstaller: appinstaller -runtime "/Users/kevinmacdonald/Desktop/blah/Basics 2.0 Installer.app/Contents/Frameworks" -withRuntime -url file:///Users/kevinmacdonald/Desktop/blah/Client.air

App installer failed; exit code 7

begin quitting

---------------- contents of .airappinstall.log  ----------------
Starting app install of file:///Users/kevinmacdonald/Desktop/blah/Client.air
UI SWF load is complete
UI initialized
Unpackaging to /private/var/folders/64/64lAG3z5GHu7OCrw3dV9GU+++TI/TemporaryItems/FlashTmp0
unpackaging is complete
application is bound to side-by-side version 1.0
application is bound to this version of the runtime
app id com.TeachTown.Basics
pub id
Application not located
Waiting for user confirmation
User confirmed action: install
creating native installer in: /private/var/folders/64/64lAG3z5GHu7OCrw3dV9GU+++TI/TemporaryItems/FlashTmp1
native installer creation complete
stateInstallingWithElevation: enter install
stateInstallingWithElevation: /Users/kevinmacdonald/Desktop/blah/Basics 2.0 Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/Users/kevinmacdonald/Desktop/blah/Basics 2.0 Installer.app/Contents/Frameworks" -silent -logToStdout -withRuntime -url -location /Applications/TeachTown -desktopShortcut -programMenu file:///Users/kevinmacdonald/Desktop/blah/Client.air
subinstaller: Starting silent app install of file:///Users/kevinmacdonald/Desktop/blah/Client.air
subinstaller: UI SWF load is complete
subinstaller: UI initialized
subinstaller: Unpackaging to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp0
subinstaller: unpackaging is complete
subinstaller: application is bound to side-by-side version 1.0
subinstaller: application is bound to this version of the runtime
subinstaller: app id com.TeachTown.Basics
subinstaller: pub id
subinstaller: Application not located
subinstaller: creating native installer in: /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp1
subinstaller: native installer creation complete
subinstaller: Starting install
subinstaller: Destination for installed application is /Applications/TeachTown
subinstaller: Beginning install
subinstaller: Copying /Users/kevinmacdonald/Desktop/blah/Basics 2.0 Installer.app/Contents/Frameworks/Adobe AIR.framework to /Library/Frameworks/Adobe AIR.framework
subinstaller: Copying /Users/kevinmacdonald/Desktop/blah/Basics 2.0 Installer.app to /Applications/Utilities/Adobe AIR Uninstaller.app
subinstaller: Copying /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp2/file1
subinstaller: Deleting /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app
subinstaller: Copying /Users/kevinmacdonald/Desktop/blah/Basics 2.0 Installer.app to /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app
subinstaller: Copying /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app/Contents/Frameworks to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp2/file2
subinstaller: Deleting /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app/Contents/Frameworks
subinstaller: Copying /Users/kevinmacdonald/Desktop/blah/Basics 2.0 Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app to /Applications/Utilities/Adobe AIR Application Installer.app
subinstaller: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist
subinstaller: Copying /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp2/file3
subinstaller: Error occurred; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
subinstaller: Deleting /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist
subinstaller: Deleting /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp2/file3
subinstaller: Error during rollback ignored: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #3003" errorID=3003]
subinstaller: Deleting /Applications/Utilities/Adobe AIR Application Installer.app
subinstaller: Copying /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp2/file2 to /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app/Contents/Frameworks
subinstaller: Deleting /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp2/file2
subinstaller: Deleting /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app
subinstaller: Copying /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp2/file1 to /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer.app
subinstaller: Deleting /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/FlashTmp2/file1
subinstaller: Deleting /Applications/Utilities/Adobe AIR Uninstaller.app
subinstaller: Deleting /Library/Frameworks/Adobe AIR.framework
subinstaller: Rollback due to error complete
subinstaller: stateInstalling: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
Failed during elevated install: error 2038 Error #2038
starting cleanup of temporary files
application installer exiting

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